Original Title: Programs Compatibility Application Applications App Apps Game Games Legacy Crash Crashes Hang Hangs Installation of Microsoft Streets and Trips 2011 Win7 version on my new HP Desktop says it is installed. It should be possible to connect with a US based technician via the net and without a costly call and get free of charge support.Streets and Trips 2011 give error, Your registry settings for this application were not copied correctly.
On the other hand do I have regular licenses and it was Microsoft's own standard refresh of Windows 8 which causes this situation. How can I break up this "catch 22" situation? I appreciate that MS does not offer the fix freely, as it might be abused for illegal software. Alternatively they offer another number, but since such a repair call is reported to take some 30 minutes, I am hesitant to spend more money for the call than what the total program did cost. The US Tech Support offers a 1-800 number, which does not work for out of the country calls. The German Tech Support now advised me that they cannot provide support for this product in Germany. With the latest version the store would reject me, because my credit card references a German address (I am a German citizen, who spends months every year in the USA). I always bought S&T in the Microsoft store. I've been using S&T for many years and starting with the 2005 version.
Call Customer Support – supposedly and after the required license checks a technician takes you into share mode and fixes the corrupted license db. Fix registry (applies only to earlier versions I checked nonetheless, but the given registry entries do not exist on my system).Ĥ. De-install, log on as admin and re-install as admin again.Ģ. The only proposed remedies I found in various forums did not work for me, e.g.,ġ.
When I try to install S&T 2013 the process ends with error code 0xC004D301 and the message "a Licensing initialization error has occurred". I apologize for this not being related to the free trial, but there doesn’t seem to be a working “support” channel for S&T – in beforementioned forum all entries except one remained unanswered! And being located in Germany doesn’t make things any easier … Please find below what I posted in the MS Forum for S&T today. Support is not identifyable from Germany (because the program is not sold here) and I am left without help and no way to upgrade. This sure looks like a 64-bit issue to me. Then I tried to manually install that hotfix, but it was denied as not suitable for my system. It had not been installed, and the S&T installation routine didn’t alert me to that fact. So I went back to my 64-bit desktop and checked for the hotfix.
I then installed the free trial on my laptop (32-bit) and everything, including opening earlier files, works like a charm. S&T 2013 did create new files and open those afterwards without a problem.
Nonetheless, when trying to open a S&T 2011 EST file the warning that a conversion would take place was followed by the information that S&T 2013 could not open the file and I should check fpr compatibility.
During installation I was prompted that installation of hotfix kb 2643882, which I ok’ed, was required. I downloaded the free trial and installed it on my desktop (64-bit). I had entered error info into this blog before, but it seems to have disappeared as I cannot find it anymore. Microsoft Streets & Trips 2013 14-day trial is available from here.
Streets & Trips 2013 is now available for download.